Wednesday, July 6, 2011

Canon 7D Focus Issue

For almost a year, I was trying to convince myself that it was me, not Canon, not my camera that was not focusing correctly. I'd been a loyal Canon fan for over 11 years, why would I question their camera at all?! I tried with different lenses, none could focus consistently.

After much research, after talking to Canon tech support for a long time, I sent in my 7D and my 50mm 1.4 and 1.8 lenses to their Newport News, VA Service Center. They "fixed" my camera within a day, but sent the camera and the lenses to their shipping area and they got lost there after a week. They finally found them and ship them back to me. The letter inside the box said that my 7D's "Imaging Sensor Assembly and the AF Assembly were out of position" which was the cause for front focusing, back focusing, front and back focusing at the same time. They said nothing was wrong with my lenses, everything was set back to factory specification.

Tested my camera and my lenses again with LensAlign with Distance Tool, on a tripod, ONE SHOT, center AF point, mirror lockup enabled, remote shutter release. I did exactly what the Canon tech said to do, which was to take each picture 3 times. So I set the lens to MF, turn the focus ring all the way to the left, switch it back to AF, take 3 shots. Now I set the lens to MF again, turn the focus ring all the way to the right, switch it back to AF, take 3 shots. You'd think all these 6 shots would be exactly the same. They are not, not with both 50mm 1.4 and 50mm 1.8.

Besides the manual, here's an article their tech pointed me to on AF microadjustment:

http://learn.usa.canon.com/app/pdfs/quickguides/CDLC_Accurate_EOS_AF_QuickGuide.pdf

Frustrated, I sent the 7D and the lenses back to Canon. They asked me to send them to their Newport News, VA location again. I did, and then I found out that my gear was shipped to their Irvine, CA Service Center instead. Asked them why, they said they did not have anyone with the expertise to fix my camera and my lenses in VA. 2 weeks later, got my camera and my lenses back. The 7D letter said:

Your product has been examined and it was found that the adjustment of the AF assembly was incorrect. The auto focus did not operate properly. Electrical adjustments were carried out on the AF assembly and product functions were confirmed. Other electrical adjustments and inspection and CMOS cleaning were carried out.

On the lenses, they said:

Your product has been examined and it was found that the adjustment of the circuit board was incorrect. The auto focus did not operate properly. Electrical adjustments were carried out on the circuit board and product functions were confirmed. Other electrical adjustments, inspection and cleaning and mechanical adjustments were carried out.

So why did they send me back my 7D and the 2 lenses the first time around telling me that the camera was fixed and nothing was wrong with my lenses?!

I was hoping that everything was fixed this time. Excited, I whipped out my LensAlign to test again. I was disappointed again. Called up Canon, they were quick to say to send everything back in again. A tech told me to send him some pictures for him to examine, so I did. The following was what I sent him, tested with 7D and 50mm 1.4, all images zoomed in, like how LensAlign says on how to check the focus. Tripod, mirror lockup enabled, ONE SHOT, center AF point, remote shutter release, everything exactly the same, no change, nothing moved.

I switched the lens to MF, moved the focus ring all the way to the left, switched it back to AF, took this first shot, and then 2 more shots of the same thing. Then I switched the lens to MF, moved the focus ring all the way to the right, switched it back to AF, and took 3 shots also:



Sent the bigger version of these to Canon. They said these were all perfectly normal, all within THEIR margin of error, there's nothing wrong with the AF of the camera or the lenses at all. Seriously? Are they blind or am I blind? How wide can THEIR margin of error be? This is totally unacceptable. They say it's normal for a lens to refocus and have a different DOF every time you focus even though the AF point is exactly the same each time. So they're saying it's normal for the camera and/or lens to front or back focus randomly like my images above, that this is the normal behavior of a perfect camera and lens combination.

Tested with my 50mm 1.8, got similar results.

I can't even get a baseline, how do I do AF microadjustment at all?!

I took out my 85mm 1.8 to test since this was a lens they hadn't touched yet. I got 6 images in each set like how I usually do my LensAlign test, and all 6 images are pretty close, they are slightly different, so slight that sometimes I can't tell that they are different when I look again. So I can accept the margin of error there. However, my 85mm 1.8 is back focusing, so I need to move the focus to the front, I set AF microadjustment to -5. Took 6 shots again, 6 shots were pretty similar, I was okay with that, but the -5 was too much to the front, I needed to set it back a little, so I set the AF microadjustment to -3. This time, not only it did not move back, it moved to the front even more. Frustrated, I continued to test, but this time with -7, also took 6 shots each time. Going from -3 to -7 moved the focus to the back. WHAT?!

Here's the summary of the AF adjustment attempts (with the addition of the +7):
  • 0: focus is at the back of the red 0
  • -5: focus is too much to the front of the red 0
  • -3: focus moves even further front than -5
  • -7: focus moves back closer to the red 0
  • +7: focus moves back a little bit past the red 0

As you can see, -7 and +7 both move the focus back, so which one is it? The camera was not able to decide if - or + should move the focus back or front.

Yeah, I already told them that the AF microadjustment was funky the first time I sent my camera and my lenses in, but nothing was done to address that.

Testing with these 3 lenses, the focus ring would adjust each time I half press the shutter on the 50mm 1.4 and 50mm 1.8, but not so with the 85mm 1.8. On the 85mm 1.8, it would only focus the first time, the second and the third time, since the focus was already there, the ring did not move at all, which I believe is the correct behavior.

I just need Canon to check the AF on my camera, and fix the AF microadjustment, and also both my lenses. I think they were very close to fixing the camera this last time, I just need someone who is competent enough to completely fix it so I don't have to send it in again and again. Or just swap out mine with working units of the 7D and both lenses.

Camera and the 2 50mms just went back to Canon again today, I asked them to send me the label to send the package to New Jersey instead, with a new set of eyes, maybe they can figure out how to actually fix my camera and my lenses correctly this time.

All images were taken with Manual mode, raw, no processing done, just cropping and enlarging that area of the LensAlign tool.

7/17/2011 Update:

Got my 7D and my 2 50mms back on Friday. On the 7D, Canon says:

Your product has been examined and it was found that the adjustment of the AF assembly was incorrect causing inaccurate auto focus from time to time. Electrical adjustments were carried out on the AF assembly and product functions were confirmed. Adjusted exposure & focus with lens, cleaned C-mos and checked all factory specs. Updated firmware.

The last firmware update was released on 4/25/2011 and they said they already updated the firmware the first time I sent it in, but they did it again?! And the adjustment of the AF assembly was incorrect again?! How many times could they have adjusted it wrong so they had to readjust again?!

They gave the same Service Details on both lenses: "Adjusted back focus with body, checked factory specs."

I briefly tested my 7D with the 50mm 1.4. Got some consistent shots as well some inconsistent ones. Since the lighting was inconsistent (light from outside as well as inside), my test results were inconclusive. Of the "consistent" sets of 6 shots, I adjusted the AF back because it was front focusing, and even with a +20, it wasn't quite right.

I will do more LensAlign testing when I have more time in a few weeks. From the little testing I did, I'm not sure if the camera was fixed or if there's something still wrong with the lens. I haven't tested the 50mm 1.8 yet. Am very tired of Canon right now, need a break...

5 comments:

  1. I commend you for your tremendous efforts and testing. I don't even want to begin testing and fighting with Canon. I went back to the dealer I bought my 7d from and he said "a little soft but normal" and tried to sell me the alignment target kit. I declined and taped a topographic map to my wall and carried out my tests like you did in your article, three shots at a time and setting focus ring before each shot, etc. Set my MF adjustment to +/- 9 (can't remember which) and got satisfactory results. In no time flat it's adrift again and it is, pardon my language, crap! Now I have to start with Canon, which I dread. So far I've ruined (yes, I've spent countless hundreds of hours trying to salvage the photos they were so badly out of focus!) a wedding shoot in Cuba; a journey of a lifetime to photograph icebergs (ruined!!!) and numerous other trips, all very poor image results. I've parked my 7d and because I am new to Canon equipment (7d + 24-105L) and that's all I own I will not add to the equipment and will consider going with another brand. Like I said, although I haven't started the process with Canon yet, I read enough on the net to scare me to pieces. Your story is nothing short of horror and I think that Canon 7d cameras are a BIG problem!!! Good luck and keep us posted. I believe a class action lawsuit would be a better way to go here for all the owners who have lost time and money from all of the disaster photo shoots and Canon failing to acknowledge and recall/replace their defective units...

    Wayne Butt, Newfoundland, Canada
    email: photoblogtoday@yahoo.ca

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  2. Thanks for review, it was excellent and very informative.
    thank you :)

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  3. Yes thank you for this posting. I have literally tore my hair out trying to figure out what I was doing wrong. I was baffled why one shot came out okay but the same exact shot, same settings, lighting, etc, was OOF!! I knew I did not move that much. It worked fine for a while but then I started noticing the soft photos and if using AF the OOF photos. I started investigating and damn there are a lot of people having the same issues so I am not crazy after all! I am going to the Galapgos at end of July and the 7D is NOT going. I just bought a used 40D since I am familiar with 10D, 40D, etc to take as I know at least I will have focused shots. To big a trip to take a chance on the 7D. What a shame. I am heavily invested in canon lenses so can't really make switch easily.

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  4. I have come to the conclusion that the AF is just crap on this camera. I have relegated mine to manual focus only at this point and using my totally antiquated 1D Mark II. Canon should have recalled this camera completely and instead left it in service for many years. Honestly I don't know what I am going to do. I don't have the money to buy another camera.

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    Replies
    1. Mine is a paper weight now. I was going to sell it, but never got around to it. I have since switched over to Nikon.

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